A Letter from Our CEO: Technology Guided by Humanity
Transforming Healthcare Through Values, Intelligence, and Forward-Directed Innovation
To our investors, partners, and future clients:
At CIMSS Innovative Solutions, we are not merely implementing technology platforms. We are redefining what transformation means in healthcare. Our work represents a philosophical alignment between cutting-edge innovation and timeless human values, where business becomes a platform for healing and systemic change.
Our Philosophy: Where Values Meet Velocity
CIMSS was built on a conviction that business, when guided by integrity and empathy, can become a force for healing, improving systems, empowering people, and enabling better care for every patient. This belief shapes every engagement, every architecture, and every line of code our team produces.
Our partnership with Salesforce transcends platform enablement. It represents a shared DNA around customer obsession, values-led culture, and the understanding that technology without values is noise, but technology guided by humanity becomes music that moves the world forward. We extend this relationship beyond implementation toward a Palantir-inspired ideal of forward-directed engineering, where our architects and engineers don’t merely respond to requirements but anticipate the future, build toward outcomes, and think like strategists.
This dynamic mirrors successful technology partnerships across industries. Consider how Accenture maintains its distinct identity while partnering with Microsoft on AI-driven solutions, or how Deloitte operates AWS Centers of Excellence while bringing specialized industry methodology. Just as companies like Google, Shell, and BMW use NVIDIA chips without becoming NVIDIA, CIMSS leverages Salesforce Health Cloud as foundational infrastructure while delivering proprietary transformation expertise that extends far beyond platform implementation.
Research validates this approach: organizations working with specialized industry partners achieve 1.8 times higher return on investment from platform investments than those relying on generalist implementations. In healthcare specifically, partners now drive 73% of all Salesforce healthcare revenue, markets requiring deep domain expertise that platform providers cannot deliver alone. For every dollar Salesforce generates, specialized partners like CIMSS create $6.19 in ecosystem value through industry knowledge, implementation excellence, and innovation that neither organization could achieve independently.
Designing Backward from Success
Customer obsession at CIMSS is not a slogan. It is an operational discipline. Every architecture, workflow, and AI model begins with a single outcome in mind: How will this make our client more successful and their patients healthier?
We design solutions backward from impact, not forward from specifications. Our deliverables are not dashboards. They’re better decisions, faster execution, and healthier ecosystems. Through Salesforce Health Cloud and Einstein AI, we bring predictive, contextual, and personalized intelligence to every touchpoint, embedding ourselves within client operations as strategic co-creators rather than external implementers.
Our engineers are forward-directed thinkers, anticipating needs before they’re expressed and designing for tomorrow’s patient and next year’s clinician. This approach transforms data into insight and insight into outcomes, delivering measurable transformation that extends far beyond traditional implementation.
Values as Infrastructure
Marc Benioff built Salesforce around trust, customer success, innovation, and equality. CIMSS extends those values into healthcare, where stakes are human lives and systems must operate with precision and purpose.
Trust is the currency of transformation. We ensure data fidelity, privacy, and transparency in every action. Integrity guides us to make the hard, right decisions, prioritizing ethical design over expedient delivery. Intelligence, powered by AI, serves not as a black box but as an ethical assistant, enabling clinicians, empowering managers, and enriching human judgment.
Innovation at CIMSS follows Palantir’s principle of forward-directed engineering, building systems that reveal insights rather than merely storing data. Excellence means delivering with the rigor of medicine and the agility of software. Culture is not a byproduct of success. It’s the system that creates it.
Healthcare Transformation as Moral Mission
For CIMSS, business is not just about profitability. It is a platform for healing and progress. We believe the true purpose of technology is to serve human potential.
Every engagement advances human-centered AI, intelligence designed to enhance empathy and efficiency simultaneously. Every architecture moves the system toward integration, equity, and insight. Every implementation strengthens the belief that business can heal, that platforms like Salesforce, guided by purpose and precision, can reimagine healthcare at its core.
CIMSS is not just implementing Salesforce Health Cloud. We are implementing hope, precision, and purpose. We treat business as a platform for healing, proving that profit and purpose can coexist.
Ecosystem Value Creation
The most sophisticated healthcare technology leaders understand that sustainable transformation requires ecosystem thinking. As Mayo Clinic Platform articulates: “We see ourselves not just as builders of tools, but as a connector of people. The future of healthcare won’t be built by any one organization alone. It will be built through partnerships.” CIMSS embodies this philosophy, serving as the critical bridge between Salesforce’s technological capabilities and healthcare’s operational realities, between AI’s computational power and clinical wisdom, between platform potential and patient outcomes.
This approach follows Boston Consulting Group’s healthcare ecosystem principles: modularity combined with coordination, trust as competitive currency, and cooperation over disruption. Platform models create shared foundations while enabling independent participants to build and scale solutions. Healthcare requires complementary offerings that remain flexible yet coordinated. Specialized expertise in regulated industries creates competitive advantage. Technology companies must focus on cooperation rather than “move fast and break things” approaches.
CIMSS positions as both realizer, delivering specific Salesforce Health Cloud solutions, and orchestrator, guiding comprehensive healthcare transformation strategy. We don’t merely implement Salesforce. We orchestrate comprehensive transformation that treats technology as infrastructure for healing, guided by values, powered by intelligence, and measured by human impact.
AI-Driven Foresight: Human Amplification
The integration of artificial intelligence into healthcare represents more than automation. It represents human amplification. Inspired by Palantir’s concept of forward-directed engineering, CIMSS uses AI not to replace people but to amplify their capability, anticipating needs, predicting outcomes, and guiding smarter decisions.
Through Einstein AI and intelligent workflows, we deliver predictive, contextual intelligence that empowers healthcare professionals to focus on what matters most: patient care. Healthcare technology trends for 2025 point to further advances in patient monitoring based on open ecosystem approaches, medical device integration, and vendor-neutral interoperability that improve clinical efficiency and data accuracy while freeing staff to provide patient-centered care.
We are already seeing the development of algorithms that help care providers predict and prevent adverse patient events. Advanced analytics in critical care use smart rules to provide care teams with actionable alerts for emerging events. In the future, AI will offer increasingly personalized recommendations by comparing the full patient picture with thousands of similar cases to help determine the best approach for each patient.
Our approach ensures that intelligence and empathy coexist as the foundation of sustainable innovation, positioning CIMSS at the forefront of the healthtech AI boom that has seen a two-fold growth in trailing 12-month deal activity since 2022.
Force Multipliers for Global Good
The synergy between Salesforce, CIMSS, and AI lies in shared DNA, now amplified through intelligent systems. Both organizations are customer-first ecosystems built for trust and transformation. Both unite values and velocity. Both believe that intelligence and empathy can coexist, and both understand that forward-directed engineers, those who code with moral clarity and strategic foresight, are the true architects of the future.
CIMSS carries Salesforce’s torch into healthcare, translating innovation into impact and impact into enduring change. Together, Salesforce, CIMSS, and AI form a new kind of organization, one that treats values as infrastructure, data as a living organism, and human well-being as the ultimate metric of success.
This partnership model validates what research has long shown: 83% of high-performing organizations leverage Salesforce partners versus 47% of underperforming ones. Partners contribute 70% of all customer-facing innovations incorporated into the platform since 2015. Organizations working with specialized industry partners achieve measurably superior outcomes compared to generalist implementations.
Our Commitment to Excellence
“Preserve life and make it better” serves as our North Star, but the genius lies in how Dr. Chopra built systems that pursue this mission independently of his direct involvement. Our AI-driven patient management systems, evidence-based care protocols and global partnership networks continue to expand our impact, even as we focus on strategic vision and innovation.
This is the hallmark of true multiplier leadership: building organizations that become smarter, more capable and more impactful than the sum of their individual parts. Our expansion into global markets through strategic partnerships and technology platforms demonstrates how multiplier principles create sustainable competitive advantages that extend far beyond any single leader’s capabilities.
As we continue to scale and serve healthcare organizations globally, our commitment remains unwavering. We think like clinicians and act like engineers, diagnosing before prescribing. We embed moral architecture into every system we build, ensuring that technology serves humanity rather than replacing it.
Our vision is clear: to establish CIMSS as the global leader in healthcare transformation, where every engagement proves that technology guided by values becomes transformation with soul. We are building systems that serve humanity, advance equity, and demonstrate that business can indeed be the greatest platform for change.
In an environment where the healthcare innovation economy faces challenges, with total U.S. healthcare venture capital fundraising on track for its worst year in more than a decade, CIMSS stands positioned to deliver exceptional value. While fundraising dollars are down, private markets are looking better than they have in years. AI may not change the face of clinical care overnight, but it’s coming into its own behind the scenes as a valuable tool for tackling long-standing industry pain points.
CIMSS is uniquely positioned to capitalize on this moment. We combine the stability and trust of an established Salesforce partner with the innovation and agility required to navigate evolving healthcare technology landscapes. Our forward-directed engineering approach ensures we’re not just responding to today’s challenges but anticipating tomorrow’s opportunities.
This is our declaration of purpose and our blueprint for execution. This is CIMSS Innovative Solutions, where transformation meets humanity, where values become infrastructure, and where healthcare systems evolve into ecosystems of healing.
Dr. Paramjit “Romi” Chopra
Founder and CEO
CIMSS Innovative Solutions
